Returns & Exchanges
Due to the consumable nature of our flavor cartridges and hydration products, Cirkul does not accept returns or offer refunds on opened items once they have shipped. We are committed to your satisfaction and will replace any defective or damaged hardware within 30 days of purchase.
Review Eligibility
Ensure your item is a hardware component, such as a bottle or lid, as Sip cartridges and consumables are final sale for safety reasons.
Contact Support
Email our dedicated support team with your order number and a brief description of the issue or defect to initiate a claim.
Submit Documentation
Provide a clear photo of the damaged hardware or the specific batch code found on the packaging for quality assurance verification.
Receive Replacement
Once your claim is approved, we will ship a replacement item to your original address at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing